SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect personal information you provide, such as your name, billing/shipping address, and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address to help us learn about your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, promotions, and updates.

SECTION 2 – CONSENT

How do you give us consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or process a return, you imply that you consent to our collection and use of that information for that specific purpose only.

If we request your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or give you the opportunity to decline.

How can you withdraw your consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or use your information at any time by emailing us at naturalpharmaoficial@gmail.com:
Natural Pharma Ltda
[Re: Privacy Compliance Officer]

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – E-COMMERCE PLATFORM

Our store is hosted on [plataforma utilizada – ex: Shopify, Cartpanda]. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

Your data is stored through the platform’s data storage, databases, and applications on secure servers behind firewalls.

Payment:
If you choose a direct payment gateway, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only as long as necessary to complete your purchase. After completion, the data is deleted.

All direct payment gateways adhere to PCI-DSS standards as managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover).

SECTION 5 – THIRD-PARTY SERVICES

We may use third-party providers to perform services (e.g., payment processing, shipping, analytics).

These providers collect, use, and disclose your information only to the extent necessary to perform their functions. However, they have their own privacy policies regarding the information we must provide for purchase-related transactions.

If you proceed with a transaction involving a third-party provider, your information may become subject to the laws of the jurisdiction(s) where that provider or its facilities are located.

For example: if you are in Canada and your payment is processed in the United States, your personal information may be disclosed under U.S. law (e.g., Patriot Act).

SECTION 6 – SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

If you provide credit card information, it is encrypted using SSL and stored with AES-256 encryption. While no method of transmission or storage is 100% secure, we follow PCI-DSS requirements and additional industry standards.

SECTION 7 – COOKIES

We use cookies to improve your browsing experience, track visits, and manage your shopping cart. Examples include:

• sessionid: Stores session details (referrer, landing page, etc.).

• cart: Stores cart content.

• securesession_id: Session-based security.

• PREF: Set by Google to track visits.

You may opt out by adjusting your browser settings.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state/province of residence or that you are of legal age and have given consent for any minor dependents to use this site.

SECTION 9 – INTERNATIONAL DATA TRANSFERS

Natural Pharma LLC is based in the United States, and data we collect may be stored on U.S. servers or in other jurisdictions where our service providers operate. Any transfers comply with appropriate safeguards, such as Standard Contractual Clauses adopted by the European Commission.

SECTION 10 – DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

SECTION 11 – YOUR RIGHTS (EU/EEA RESIDENTS)

If you are in the European Economic Area, you have rights under GDPR, including:

• Right of access – confirmation of whether we process your data and a copy of that data.

• Right to portability – receive your data in a structured format or transfer it to another entity.

• Right to rectification – correct inaccurate or incomplete data.

• Right to erasure – request deletion where processing is not justified.

• Right to restriction – limit processing in specific circumstances.

• Right to object – object to processing based on legitimate interests, including marketing.

To exercise your rights, contact naturalpharmaoficial@gmail.com.

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting. Material changes will be communicated through our website or via email.

Questions and Contact Information
If you wish to access, correct, amend, or delete any personal information we hold about you, file a complaint, or request more information, contact our Privacy Compliance Officer at:

Natural Pharma Ltda
[Re: Privacy Compliance Officer]

email: naturalpharmaoficial@gmail.com