Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is received.

Orders placed after 2:00 PM (EST) will be processed on the next business day.

If there is a delay due to high order volume or stock availability, we will contact you via email.

Shipping Rates & Delivery Estimates

We offer flat-rate shipping within the United States:

• Standard Shipping (USPS / UPS Ground): 3–7 business days – $5.95

• Free Shipping: Orders over $75 (after discounts)

• Expedited Shipping: 2–3 business days – Calculated at checkout

Delivery times are estimates and may vary depending on carrier delays, weather conditions, or other factors beyond our control.

Shipping Restrictions

• We currently ship only within the United States.

• We do not ship to P.O. Boxes for expedited shipping options.

• Certain CBD products may be unavailable for shipping to specific states due to local regulations. If your shipping address is in a restricted state, your order will be canceled and refunded.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Lost or Damaged Packages

Natural Pharma is not responsible for lost or stolen packages marked as “Delivered” by the carrier.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can assist you.

Incorrect Addresses

Please ensure your shipping address is correct before completing your purchase. Orders returned to us due to incorrect or incomplete addresses will incur a $5.95 reshipping fee.

📧 Email: naturalpharmaoficial@gmail.com
📞 Phone: +5511970407362

Return Address

Natural Pharma
Colorado Headquarters 13365 James E Casey Ave Englewood, CO 80112
United States